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NiKRuLeZ

53 Posts

11392

September 5th, 2007 08:00

Dell 24" HC Monitor

​ Hi Iv just ordered a replacement of my Dell 24" monitor which had the tilting problem when locked into the horizontal position. I have a feeling that the replacement will have the same problem. Has anyone here had the same problem which has had a replacement thats resolved the problem? Thanks. ​


DELL-Chris M

Community Manager

 • 

54.3K Posts

September 5th, 2007 17:00

NiKRuLeZ,

You should be able to straighten the tilting out?? I did on mine.

Message Edited by DELL-ChrisM on 09-05-2007 01:23 PM

NiKRuLeZ

53 Posts

September 5th, 2007 18:00

What tiling? Basically its already locked into the horizontal position, but its still tilting on the right side which is noticable. I cannot at all turn it to the left as it doesnt turn that way. Iv i hold the tilting side with my hand its perfetly straight, but without the support it really does look wonky. I think the design/manufacturing team have messed up with the stand, as iv seen most people who have bought the 24" complain about this. I really hope the replacement i get doesnt have the same exact problem, as this would be a real time waste.

DELL-Chris M

Community Manager

 • 

54.3K Posts

September 5th, 2007 18:00

Let me know how the replacement is.

szz743

3 Posts

September 7th, 2007 04:00

I've got the same problem with mine, the difference between left and right side is 2 millimiters right after I rotate the monitor, but then it becomes 4 after some time and already noticeable.

NiKRuLeZ

53 Posts

September 7th, 2007 18:00

DELL-ChrisM
 
Hi, my replacement arrived and have set it up, and guess what, exactly the same thing :|
 
Nearly everyone I know with the HC has this problem, I just dont know what to do. I looked at the stand alone before attaching it on to the monitor and you can see that its not exactly straight, let alone the full weight of the screen sitting on it.
 
What should one do about this???

DELL-Chris M

Community Manager

 • 

54.3K Posts

September 9th, 2007 13:00

All,

I took a carpenter bupple level and checked my desk (slightly unlevel), and then the monitor (slightly unlevel). I then pushed up on the bottom right corner of the monitor to level it out using a carpenter bupple leveler. Any time I knock against the table the monitor goes unlevel. For this issue I would not consider replacing the monitor. As a last result, you may loosen the 4 screws holding the stand to the bracket, level the monitor, retighten the screws. In my opinion, way too much trouble for such a minor issue.

NiKRuLeZ

53 Posts

September 9th, 2007 16:00

You reckon loosening the screws/retighten will definately work?

DELL-Chris M

Community Manager

 • 

54.3K Posts

September 9th, 2007 22:00

NiKRuLeZ,

You reckon loosening the screws/retighten will definately work?
* Nope. Just something to try.

NiKRuLeZ

53 Posts

September 10th, 2007 07:00

Right well, did exactly what you told me to do, and it actually seems to work. (NOw my monitor sits perfectly straight :D) I think in the manufacturing process the automated computers they may use on the factory belt line may be getting the angles wrong lol

DELL-Chris M

Community Manager

 • 

54.3K Posts

September 10th, 2007 12:00

Good thought. By the way, a 4mm tilt is within our manufacturer specifications.

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